Returns & Refunds

If your order arrives damaged, faulty or incorrect, please contact us at support@zyrexlab.com within 14 days of delivery, including your order number and photos where possible. We will arrange a replacement or refund for verified issues.

For health, safety and product-integrity reasons, items that have been opened, used or tampered with cannot be returned unless they are faulty. This does not affect your statutory rights.

If you are a consumer in the UK, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you have the right to cancel your order within 14 days of receiving the goods, without giving a reason. To cancel, email support@zyrexlab.com with your order number within that period. You must then return the goods within 14 days, and we will refund the price and standard delivery cost within 14 days of receiving them back or evidence of return.

For health, safety and product-integrity reasons, goods that have been opened, used, tampered with or unsealed cannot be returned unless faulty, as their nature means they cannot be resold once unsealed. This does not affect your statutory rights for faulty or misdescribed goods.

If you wish to cancel an order before it is dispatched, contact us as soon as possible at support@zyrexlab.com. If your order has not yet been dispatched, we will cancel it and issue a full refund. Once an order has been dispatched it is subject to the conditions above and your statutory cancellation rights in section 3.

Approved refunds are issued to your original payment method. Please allow up to 14 days for the refund to be processed once approved. Where you exercise your statutory cancellation right, standard delivery costs are refunded; in other cases shipping charges are non-refundable except where an order is faulty or incorrect.

To start a return or refund, email support@zyrexlab.com with your order number and a description of the issue. Our team will respond with the next steps.